Frequently Asked Questions

Q: Can I pick up a firearm from your website for the same price at your office?

A: Yes! After you order it online, we will call you when it arrives from our out-of-state warehouse for pickup at our Texas location. There will be no transfer fees or additional costs for this type of purchase.

Q: Why am I having trouble checking out?

A: Our website is optimized for Chrome. For best results, use a browser on your computer other than Internet Explorer.

Q: After I place an order can I add or remove something from the order?

A: Orders cannot be altered.

Q: Why does the new gun I just received look dirty?

A: Many new firearms are test fired at the factory. You may notice residual powder, rotation marks on revolver cylinders, residual cosmoline which sometimes appears to look like rust, etc. All firearms sold as "new" are in fact new in box as received from the manufacturer or distributor and include new manufacturers warranty. Any used, factory recertified, certified pre-owned, show guns, or guns in any other condition than new in box will be clearly marked as such on the website. .

Q: Do you accept American Express?

A: No we do not.

Q: The price of an item I purchased is now lower on your sight than when I made my purchase, will you refund me the difference?

A: Now with the Norton 3-in-1 guarantee, if the price of an item you purchased drops within 30 days of purchase date, Norton's Shopping Guarantee will pay you the difference, up to $100. Click here for more information.

Q: Why did the price of an item I'm interested in change?

A: Our website updates every 20 minutes, 24/7, with our current inventory and replacement cost. We do not price our inventory manually based on our cost in each, rather we use a live download from manufacturers and distributors to set our price based on our current replacement cost. As our cost changes, the corresponding website price of each item will change up/down accordingly. Although our profit margin remains unchanged, our advertised prices will change frequently, sometimes several times per day.

Q: Do you have this item in stock?

A: Out of stock items will display "Item not Available" and will not allow you to buy them.

Q: Do you have Layaway.

A: We do not offer Layaway.

Q: Do you buy used guns,take trade-ins?

A: No we do not.

Q: Do you repair guns?

A: No we do not.

Q: Will you open the box and tell me what is included with a firearm?

A: Manufacturers frequently change what is included with each firearm- please see manufacturer website for description of what is included with the firearm you are interested in. Our customers expect their new items to arrive to them in new condition; and so we will not break factory seals to satisfy your curiosity.

Q: I live in a state that will not allow me to have magazines with a capacity of more than 10rds, can you swap out the magazines for me or ship a non-compliant firearm/mag to a gunsmith that is willing to pin the mags?

A: No we do not this, and cannot ship a non-compliant firearm to a state that restricts the firearm.

Q: Do you accept postal money orders/cash by mail?

A: No.

Q: Will you price match/offer discounts/Google items I want for me?

A: No/No/Absolutely not.

Q: My order shows "In Process"- what does this mean?

A: After a firearm order is placed we (by order of federal law) have to verify the receiving FFL is still in business and that their license is valid. This can be as simple as making a phone call, or sending an email, depending on the FFL and how long it takes them to respond. Sometimes the receiving FFL believes wizards live in the magic computer box and will not use them, and we have to wait on a physical copy of their license to come in the mail. After this is accomplished, we print a pick ticket and begin the shipping process. All orders (firearms or otherwise) are processed in the order received, and tracking information is updated at the end of each business day. Customers who contact their receiving FFL with their order information and a request to send us their license usually experience shorter processing times. This can be sent to: Info@g4gusa.com
Orders are processd for shipping Monday-Friday 8am-5pm, and on Saturdays during the Holiday season. Allow 5-10 business days for shipment processing.

Q: Why was my order cancelled?

A: Orders may be cancelled for any number of reasons, including (but not limited to)
-The name of the purchaser did not match the name on the credit card.
-Your credit card provider did not fund the transaction.
-Our fraud department alerted us to past issues with the cardholder.

Q: Does my order support any causes?

In support of our veterans and four legged friends, we donate a portion of the proceeds from every sale to www.pawsandstripes.org

Q: What are your firearm shipping fees?

A: Standard shipping is free on all orders over $150 with expedited and insurance add ons available.

Q: Will I receive tracking?

A: Yes you will receive tracking. Please check your SPAM folder in case your email client labels our notifications incorrectly.

Q: Do you have my FFL on file?

A: FFLs highlighten in green are preferred dealers on file. All others may require verification of licensing before we can process a fireram shipment to that dealer. If you can't find your prefered dealer, we can add them to our system on your request after your order is placed.

Q: How long until my order ships?

A: Orders ship from our warehouse within 3-10 business days (Monday through Friday) depending on level of service selected at checkout.

Q: Do you ship international?

A: We do not ship outside the USA.

Q: My order shows "In Process"- what does this mean?

A: After a firearm order is placed we (by order of federal law) have to verify the receiving FFL is still in business and that their license is valid. This can be as simple as making a phone call, or sending an email, depending on the FFL and how long it takes them to respond. We print a pick ticket and begin the shipping process. All orders (firearms or otherwise) are processed in the order received, and tracking information is updated at the end of each business day. Customers who contact their receiving FFL with their order information and a request to send us their license usually experience shorter processing times. This can be sent to: Info@g4gusa.com

Firearm transfer shipments from our Texas location will include a file copy, which is also located below for your convenience. Most of our other warehouses will list their FFL number on the top right of the customer invoice included with shipment. For an FFL copy from one of our warehouses please email us a copy of your license and let us know which warehouse you require for your records. We can be reached at Info@g4gusa.com

Inbound transfers from other shops, are $15 per firearm.
Shops please include a copy of your FFL, we no longer accept transfers from individuals.